Have you already placed an order and wish to change the delivery address? Depending on the status of your order, this may still be possible.

• If your order has not yet been shipped:
Please contact our customer service as soon as possible at contact@tdet.fr
Our team will do its best to update the delivery address before shipment, if possible.

• If your package is already in transit:
Unfortunately, it is no longer possible to change the delivery address. However, we remain at your disposal to guide you towards possible solutions, such as contacting the carrier or managing a potential return.

We offer several delivery methods to suit your needs and schedule.

• Home delivery
Your order is delivered directly to the address of your choice within 2 to 4 working days via Colissimo.

• Pick-up point delivery
You can collect your parcel from the selected pick-up point, a practical solution if you are often away. Delivery within 2 to 5 working days.

• Express delivery (when available)
Ideal for urgent orders, with delivery within 24 to 48 hours.

The available delivery methods are automatically offered to you when you confirm your order, depending on the address provided.

We strive to offer simple and transparent shipping fees.

• Delivery to a relay point: from €X.XX
• Home delivery (Colissimo): from €X.XX
• Express delivery (when available): from €X.XX
• Shipping is free for purchases over €69, excluding shipping costs.

The exact shipping cost is displayed directly in your cart before payment, depending on the delivery address and chosen method.

Orders are carefully prepared within 24 to 48 business hours. Once shipped, delivery times vary depending on the shipping method selected.

Please note that these times may be slightly extended during periods of high activity, such as year-end holidays or sales periods. However, we make every effort to ensure preparation and shipping as quickly as possible.

As soon as your parcel is dispatched, an e-mail will be sent to you with a tracking link so you can follow its progress.

This link is also available in your customer area, under the "Track my parcel" section. This allows you to check the status of your delivery at any time.

Yes, it's absolutely possible.

When you confirm your order, simply enter the address of the person to whom you wish to send the gift. You can also add a personalized message to accompany your shipment.

We then carefully prepare and ship the order. Rest assured, no invoice is included in the package: only the gift is sent.

If your package seems to be delayed or if the tracking information has not been updated, please follow the steps below.

• Check your order tracking
Tracking information is available in the shipping confirmation email and in your customer account, under "My Orders." A slight delay in updating the tracking information can sometimes be explained by the carrier's operating procedures.

• Contact our customer service in case of an issue
If the tracking remains stuck, displays an unusual message, or if the delivery time seems abnormally long, please write to us at contact@tdet.fr, providing your order number.

• Our teams will handle the situation
Our team will contact the carrier directly to identify the source of the problem. No action is required on your part.

• We will get back to you with a suitable solution
Whether it's a tracking update, a new shipment, or a refund, we will keep you informed and ensure we offer you a clear and reassuring solution.

If you notice any damage when you receive your package, please let us know so that we can assist you as quickly as possible.