We offer several payment methods to make your purchases easy:
• Credit card (Visa, Mastercard)
• PayPal
• Apple Pay (on mobile, when available)
• Installment payment with Alma
• TdeT gift card

All payments made on our site are fully secure.

Regardless of the payment method chosen, your transaction is carried out under reliable and secure conditions, for a worry-free shopping experience.

Yes, absolutely.

Your banking data is encrypted, never stored on our servers, and processed exclusively by reliable and certified payment partners.
The security of your transactions is a priority. Each payment is made in a secure environment and in strict compliance with the confidentiality of your information.

You can therefore complete your purchases with complete confidence.

Yes. As soon as your order is confirmed, you will receive a confirmation email. It contains:
• A summary of the items ordered
• The total amount paid
• Your order number

If you do not receive this email within a few minutes, please check your spam folder.

If you still cannot find the message, you can contact our customer service at contact@tdet.fr. We will send you the confirmation as soon as possible.

Before finalizing your order, a dedicated field allows you to enter your promotional code or your TdeT gift card.

Please note:
• Gift cards can be used in one or more transactions. They are stackable with each other and can also be combined with a promotional code or an ongoing offer.
• Promotional codes, however, cannot be combined with other discounts or promotions.

If you need help, our customer service team is available at contact@tdet.fr and will be happy to assist you.

A promotional code may not apply as expected.

We invite you to carry out the following checks:
• Make sure the code entered is correct and still valid
• Try entering it again before finalizing your order

If the problem persists, our customer service team is available at contact@tdet.fr and will be happy to assist you.

Please note that some items may not be eligible for promotional codes. We recommend that you consult the conditions indicated on the product page before validating your purchase.

Yes, it is possible to use multiple gift cards on a single order. They can be used in one or more transactions and can also be combined with a promotional code or an ongoing offer.

However, promotional codes cannot be combined with each other: only one code can be applied per order.

If you need help using your benefits, our customer service is available at contact@tdet.fr
and will be happy to assist you.

It can happen that a technical incident occurs at the time of payment.

In this case, we invite you to perform the following checks:
• Make sure your bank card is valid and that the payment limit has not been reached
• If possible, try another payment method
• Contact your bank to verify that no block has been applied

If payment still cannot be made, our customer service is at your disposal at contact@tdet.fr. We will do what is necessary to assist you and find a solution.

It may happen that, for simplicity, you wish to adjust the payment method used during your order. However, once the order has been confirmed, it is unfortunately no longer possible to change the selected payment method.

If your order has not yet been prepared, we can still proceed with a refund. You will then have the option to place a new order by choosing the payment method that suits you.

For any request, our customer service is at your disposal at contact@tdet.fr and will be happy to assist you.

We understand that this type of situation can be a cause for concern and want to reassure you: our team is available to assist you.

If your payment has been debited but the order does not appear in your account, please contact our customer service at contact@tdet.fr so that we can carry out the necessary checks.

Several reasons may explain this situation, including:
• an incorrect email address entered during the order,
• a payment in the process of being regularized,
• or a slight system synchronization delay.

We will carefully analyze your request to resolve the situation as quickly as possible.

In the event of unforeseen circumstances, you can count on our support to provide you with clear answers at every step.

Looking for a simple, useful, and appreciated gift? The TdeT gift card is an ideal solution, allowing the recipient to choose whatever they desire.

To purchase it, click on the "Gift Card" link at the bottom of the website, in the footer.

Select the amount of your choice, add the card to your cart, and then complete your order in just a few steps.

The gift card will then be sent to you by email. It can be sent directly to the recipient or used later, according to your preferences.

Please note: the gift card is valid for one year from the date of purchase.